Mobile Application Support (Level 2 Support)

Live IT Up at Ciber Global
At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We're the small company that cares and the big company that can. We deliver breakthrough performances and powerful solutions that are anything but cookie cutter in order to give our clients the competitive advantage they deserve.
Role Description:
Connected Vehicle is a challenging, high priority, and high visibility portfolio providing the services that underpin LincolnWay, and numerous other forward-facing initiatives.
Platforms are primarily cloud based, utilizing Azure (PaaS and IaaS) and Pivotal Cloud Foundry architecture.
These platforms further depend on integrations outside of and within the stack, spanning PD, MFG, GDIA, MSS, Credit, external service providers, and beyond.
The L1 team provides support for the Product Teams in this portfolio.
The users of these services include internal stakeholders, manufacturing plants, and most importantly real customers.
Skills Required:
1-2 years operations experience
Strong technical skills, ability to learn quickly
Strong analytical and problem-solving skills
Strong oral and written communication skills
Ability to take accountability, solve the problem, and learn from mistakes
Ability to thrive in constantly changing environment
Extreme dedication to customer service
Experience Preferred:
Run and protect growing portfolio of Connected Vehicle applications
Participate and lead triage of high priority incidents
Participate and Lead transition of traditional AM applications into L1POE/PDO model
Manage day-to-day workflow of global operations team.
Become technical expert in Connected Vehicle and cloud technologies, leading and educating team by example
Ensure alerts and tickets are actioned diligently by team with a focus on pro-active resolution
Ensure knowledge artifacts are created and maintained for portfolio.
This includes knowledge articles, post mortems, and general training
Manage communications with senior management within both IT and our many stakeholders and partners
Ensure strong Incident and Problem governance
Work with Operations Engineering team to further enhance tooling and automation for common failure cases
Interview, train, and continuously mentor new team members
Education Required:
B.S. Information Systems, Computer Science or equivalent work experience in the requested field
This position requires the successful completion of a background investigation and/or drug screen.
Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities.
Talent Services bring clients a range of staffing solutions, from a single contractor to a team of experts to help achieve their key business goals on target and within budget. Our talent sourcing model uncovers the right IT talent and aligns critical skills with client technology, culture, and expectations.
Ciber Global is an IT consulting company who partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, Ciber is an HTC Global Services company. For more information, visit http://www.ciber.com/.

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