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Spanish Bilingual Call Center Representative

Job Description

Thrive in a rewarding career being part of a movement of giving back and helping others. Join us at PSCU!


 


Spanish Bilingual Inbound Call Center Customer Service Representative


Join a company with a strong social purpose, and experience the credit union difference. Live the credit union philosophy of "People Helping People" by supporting their members with your exceptional customer service skills. Experience the personal difference you will make in someone's life.


 


 


What do we offer you?



  • Spanish bilingual pay differential

  • A warm and inviting work environment in a state-of-the-art, gorgeous campus with many amenities.

  • A schedule that fits your life.

  • Endless training opportunities where you can pursue learning, share knowledge, and perform at your best.

  • A career where you have the ability to move in to other roles with increased pay after three months of service.

  • Competitive wages, including shift differentials, and quarterly bonus incentives.

  • Comprehensive benefits plan with multiple options.

  • Generous PTO, paid holidays, and sick time.

  • 401(k) with company match.

  • College tuition program.

  • Full gym access, free to all employees.

  • Free coffee, tea, and fresh fruits daily.

  • Fun company wide, family friendly events.

  • No cold calls!


 


What are the role responsibilities?


In one of the most important roles in our organization, you will take inbound calls from credit union members and assist them with resolving account issues and financial inquiries. You will build rapport, provide excellent customer service, and help to impact people in a positive way.


 


What do we require?


High school diploma or GED.


Superior customer service skills.


Strong computer skills with the ability to navigate multiple systems/online applications.


Bilingual English/Spanish fluency


 


What do we prefer?


Six months general customer service experience.


Financial services experience.


 


Who is PSCU?


PSCU is a not-for-profit organization that supports a people-first philosophy. We are a credit union service organization (CUSO) and a true cooperative partner for our credit union Owners. We help our Owners provide financial solutions to enhance their member's lives and protect their financial assets. PSCU is built on a foundation of volunteerism and community. The real value and success of PSCU is defined by the success of its Owners and how well PSCU serves its credit unions and their members.


 


It's not what we do - it's why we do it. Be a part of helping credit union members build a better financial future.



Company Description
Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.
oInnovation - The relentless pursuit of better ways
oExcellence - Exceeding expectations in every interaction
oTrust - Character and Competence
oPassion - Boundless enthusiasm to be THE best
oLeadership - Keeping the promises you make to others - and to yourself
PSCU is a drug and smoke free workplace



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